Your account is suspended
No further work can be submitted
Suspensions are applied by an administrator, most often after a policy review of one or more submitted deliverables. A suspension is not always permanent — if you believe it was applied in error, contact the campus support desk and we will re-examine the evidence.
The usual reasons an account is suspended
- Submitting work that was not produced by you, including copied solutions or AI-generated deliverables passed off as your own.
- Sharing task briefs, datasets or reviewer notes outside the platform.
- Creating duplicate accounts to claim more than one activation bonus or to bypass a failed assessment.
- Abusive behaviour towards reviewers or other workers on the campus board.
What happens to money you have already earned
Rewards for work approved before the suspension are held, not deleted, while the review is open. If the suspension is lifted, your balance is released in the next Friday payout run. If it is upheld, held funds are returned to the client who funded the task.
Appeal or ask a question
Email support@nexusai.com from the address on your account, quoting your full name and university. Include any evidence that supports your case; most appeals are answered within three working days.
Support hours: Monday to Friday, 8am–6pm East Africa Time.
Campus desk: NexusAI Talent, Nairobi, Kenya.